Frequently Asked Questions - Bookings
What data do you need to make a booking?
Do I have to be registered on the portal to book services?
What is a "On request" booking?
What is a booking subject to the availability of the partner?
Is my special request granted?
How can I make a special request?
What is it and what is for the "Manage My Bookings" area?
How do I know that my booking is confirmed?
How can I change or cancel a booking?
How can I check my booking information?
What should I do after receiving the confirmation of my booking?
How far in advance do I have to book?
How do I know that my booking was cancelled?
When I checked my reserved area "Manage My Bookings" I found the number of my reservation twice, with different booking status. What should I do?
I just got confirmation of some of the services I booked.
What data do you need to make a booking?
You need to be a registered
user of the portal. To make your registration you must fill in an online
form with your personal data: email, name, taxpayer identification number,
address, postal code, phone number, username and password. To book some
specific services we may also request, at time of booking, some information
concerning your credit card data to guarantee your booking.
Do I have to be registered on the portal to book services?
Yes. In a given time of your booking we will ask your
"Username" and "Password", and for this you must be a
registered user.
What is a "On request" booking?
For some specific services, our partners do not have immediate
booking. In these cases we will make every effort with our partners to
guarantee your booking.We will ask you to fill in the booking form, where
you should provide every required data for your booking.
Once our partners
confirm their availability, you will receive a confirmation email of your
booking.
What is a booking subject to the availability of the partner?
Is my special request granted?
No special request is granted; however, our partners will do their
best to meet your needs.
How can I make a special request?
During the booking process, in step "2 Booking Details", you can enter a request in the
"Special Request" tab. As soon as you receive the confirmation of
your booking you can get into direct contact with our partner to confirm if
your request is possible.
What is it and what is for the "Manage My Bookings" area?
The "Manage My Bookings" area is a reserved area for the
user to check, cancel or change his/her booking(s) on the portal. This reserved
area can be accessed by the link located on top of the portal page or by the
link provided in the email with the details of your booking.
How do I know that my booking is confirmed?
You can check your "Booking Status" in your reserved
area "Manage My Bookings" (link on the top of the portal page) where
you can find all the information concerning your booking(s). In case you have
any doubt, you can always contact us.
How can I change or cancel a booking?
How can I check my booking information?
You can check all the information concerning your booking on your
reserved area "Manage my Bookings". This reserved area can be
accessed by the link located on top of the portal page or by the link provided
in the email with the details of your booking.
What should I do after receiving the confirmation of my booking?
After receiving the confirmation of your booking you should read
carefully all the information to ensure it is in accordance with your
booking.You must present this confirmation e-mail on your arrival to our
partner to enjoy the service you have booked. In case of a "Hotel"
partner you should also present a identification card or a valid passport.
How far in advance do I have to book?
It depends on the type of service you have selected. The booking
may be immediate or may be subject to the availability of the partner.You
should read and check carefully all the terms and both general and specific
conditions of each service at the time of booking.
How do I know that my booking was cancelled?
You will receive an email with your "Booking Status"
indicating that your booking was cancelled or you can check your reserved area
"Manage My Bookings" (link on the top of the portal page) where you
can find all the information concerning your booking(s).
When I checked my reserved area "Manage My Bookings" I found the number of my reservation twice, with different booking status. What should I do?
I just got confirmation of some of the services I booked.
Can not find answers to your questions? Contact us!