Bookings

Frequently Asked Questions - Bookings

What data do you need to make a booking?

You need to be a registered user of the portal. To make your registration you must fill in an online form with your personal data: email, name, taxpayer identification number, address, postal code, phone number, username and password. To book some specific services we may also request, at time of booking, some information concerning your credit card data to guarantee your booking.

Do I have to be registered on the portal to book services?

Yes. In a given time of your booking we will ask your "Username" and "Password", and for this you must be a registered user.

What is a "On request" booking?

For some specific services, our partners do not have immediate booking. In these cases we will make every effort with our partners to guarantee your booking.We will ask you to fill in the booking form, where you should provide every required data for your booking.

Once our partners confirm their availability, you will receive a confirmation email of your booking.

What is a booking subject to the availability of the partner?

The booking of services in the portal it is not immediate so, in this case, we will inform you the deadline of the confirmation during the booking process. The Enotourism has very specific characteristics and some of the activities available on Wine Tourism in Portugal require an extensive preparation to ensure the quality of the services provided. Therefore, the availability for an immediate booking may not be guaranteed. We will send you the details of your booking by email and later we will send your Booking Status (confirmation or non-confirmation). 
In case the non-confirmation is due to non-availability of dates, we will make every possible effort to provide you a comparable alternative, but the acceptance of this alternative will depend on you only.

Is my special request granted?

No special request is granted; however, our partners will do their best to meet your needs.

How can I make a special request?

During the booking process, in step "2 Booking Details", you can enter a request in the "Special Request" tab. As soon as you receive the confirmation of your booking you can get into direct contact with our partner to confirm if your request is possible.

What is it and what is for the "Manage My Bookings" area?

The "Manage My Bookings" area is a reserved area for the user to check, cancel or change his/her booking(s) on the portal. This reserved area can be accessed by the link located on top of the portal page or by the link provided in the email with the details of your booking.

How do I know that my booking is confirmed?

You can check your "Booking Status" in your reserved area "Manage My Bookings" (link on the top of the portal page) where you can find all the information concerning your booking(s). In case you have any doubt, you can always contact us.

How can I change or cancel a booking?

Before you change or cancel your booking you should read and check carefully all the cancellation policies. You can change or cancel your booking one of two ways: Follow the instructions for changing or cancelling indicated in the booking confirmation email; Access your reserved area "Manage My Bookings" (link on top of the portal page) and fill in the corresponding form.

How can I check my booking information?

You can check all the information concerning your booking on your reserved area "Manage my Bookings". This reserved area can be accessed by the link located on top of the portal page or by the link provided in the email with the details of your booking.

What should I do after receiving the confirmation of my booking?

After receiving the confirmation of your booking you should read carefully all the information to ensure it is in accordance with your booking.You must present this confirmation e-mail on your arrival to our partner to enjoy the service you have booked. In case of a "Hotel" partner you should also present a identification card or a valid passport.

How far in advance do I have to book?

It depends on the type of service you have selected. The booking may be immediate or may be subject to the availability of the partner.You should read and check carefully all the terms and both general and specific conditions of each service at the time of booking.

How do I know that my booking was cancelled?

You will receive an email with your "Booking Status" indicating that your booking was cancelled or you can check your reserved area "Manage My Bookings" (link on the top of the portal page) where you can find all the information concerning your booking(s).

When I checked my reserved area "Manage My Bookings" I found the number of my reservation twice, with different booking status. What should I do?

We offer our users the chance of planning their entire trips, providing, at the time of the booking, the "Add Offers" button that enables to book several services at the same time (accommodation, experiences, restaurants), and for this reason they can view the details of their booking separately, by type of service. You should read and check carefully all the details and the booking status for each service booked and, if in doubt, you can always contact us to confirm the status of all the services you booked.

I just got confirmation of some of the services I booked.

We offer our users the chance of planning their entire trips, providing, at the time of the booking, the "Add Offers" button that enables to book several services at the same time (accommodation, experiences, and restaurants). The booking of some of the services is not immediate (subject to the availability and confirmation of the partner) and for this reason you may not have the confirmation of some specific services at the time of query. In case you have any doubt, you can always contact us.

Can not find answers to your questions? Contact us!

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